Assertiveness

Assertiveness is sometimes confused with aggression or is viewed as the alternative to being passive or allowing other people to get their way. When we say we want to increase our assertiveness we usually mean we want productive alternatives to being passive or simply allowing others to get their way.

People who are overly aggressive also need to increase their assertiveness skills in order to improve their relationships.

Behaving assertively allows individuals to be more effective in their professional and social lives. An environment of assertion in an organisation tends to deliver a happier, more productive workforce.

Elements covered:

• Introduction to Assertiveness
• Essential Listening Skills
• Essential Questioning Skills
• Approaches to Conflict
• Types of Assertion
• Assertiveness Techniques
• Transactional Analysis

Competency addressed:
This module is designed to address the Pre4M™ Persuasive Influencer Competency at Foundation and Advanced level. For more information on this competency please contact Claudine McClean.

At the end of this module learners will understand how to:

• Present ideas in a constructive way
• Listen to other’s views and respond appropriately
• Convey enthusiasm and commitment for own ideas
• Use a logical structure to present own views
• Demonstrate an understanding of other’s needs and views
• Build a strong positive image of own ability and expertise
• Propose and seeks win/win solutions
• Demonstrate consistency of approach, evidence of expertise and delivery on commitments
• Gain agreement to propositions which are mutually beneficial