Interviewing Skills

Management may be defined as ‘producing results through resources available.’ The primary resource of a manager is his/her employees, therefore selecting employees is one of the most important management tasks. For many managers it is also one of the most difficult. If the primary resource of a manager is his/her people, then even the best manager would have difficulty producing quality performance from poor raw material.

The process of producing quality performance starts with the right people. If we take the trouble to find good people we will have fewer problems and this will, in turn, reduce our workload. Quality employees also increase our opportunity to delegate.

Elements covered:

• Introduction to interviewing skills
• Risks and bias in recruiting
• The recruitment process
• Job descriptions and person specifications
• Essential questioning skills
• Interview questioning
• Interview structure

Competency addressed:
This module is designed to address the Pre4M™ Decisive and Astute Competency at Foundation and Advanced level. For more information on this competency please contact Claudine McClean.

At the end of this module learners will understand how to:

• Reflect on consequences of straightforward options before making a decision
• Make decisions on
• routine activities within own area of accountability
• Make sound choices within own area of expertise and influence
• Take decisions within appropriate timeframes
• Explain rationale behind own decisions with confidence
• Articulate the assumptions behind decisions
• Apply a range of decision making techniques
• Take accountability for decision making, taking decisions proactively
• Involve colleagues appropriately
• Articulate the difference between simple question types
• Select an appropriate question type for each situation
• Structure conversations using questions