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Negotiation

In this module we’ll look at recognising when a negotiation is about to take place, the structure and techniques of a negotiation and the style of a good negotiator.

Lots of people negotiate, it’s not just a job for politicians and salespeople. Negotiation is a ‘Trading of Concessions.’ We all negotiate all the time.

Who is it for?
All employees who negotiate with others, either as managers, customer service employees, sales people or buyers.

Elements covered:

  • Introduction to negotiation
  • Negotiaton choices
  • Understanding personalities
  • Meeting control skills
  • Negotiation structure
  • Negotiation style

Competency addressed:
This module is designed to contribute to the PRE4M™ Persuasive Influencer Competency at the Foundation and Advanced levels.

At the end of this module learners will understand how to:

  • Listen to other’s views and responds appropriately
  • Use a logical structure to present own views
  • Demonstrate an understanding of other’s needs and views
  • Build a strong positive image of own ability and expertise
  • Propose and seeks win/win solutions
  • Anticipate likely resistance and prepares appropriate responses
  • Demonstrate consistency of approach, evidence of expertise and delivery on commitments
  • Gain agreement to propositions which are mutually beneficial
For more information contact:

Claudine McClean
tel: +44 (0)1789 734300
email: claudinem@structuredtraining.com

 

 

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