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Assertiveness

Assertiveness is sometimes confused with aggression or is viewed as the alternative to being passive or allowing other people to get their way. When we say we want to increase our assertiveness we usually mean we want productive alternatives to being passive or simply allowing others to get their way.

People who are overly aggressive also need to increase their assertiveness skills in order to improve their relationships.

Behaving assertively allows individuals to be more effective in their professional and social lives. An environment of assertion in an organisation tends to deliver a happier, more productive workforce.

Who Is The Course Aimed At

Any one who is seeking to increase their assertiveness and decrease their stress levels will benefit. This course will help participants to improve their relationships and their personal confidence.

Course Objectives:

At the end of this course, participants will have the ability to:

  • Present ideas in a constructive way
  • Listen to other’s views and respond appropriately
  • Convey enthusiasm and commitment for their own ideas
  • Use a logical structure to present their own views
  • Demonstrate an understanding of other’s needs and views
  • Build a strong positive image of their own ability and expertise
  • Propose and seek win/win solutions
  • Demonstrate consistency of approach, evidence of expertise and delivery on commitments
  • Gain agreement to propositions which are mutually beneficial.
Course Programme:
  • Introduction to assertiveness
  • Essential listening skills
  • Essential questioning skills
  • Approaches to conflict
  • Types of assertion
  • Assertiveness techniques
  • Transactional analysis

 

 

Course Details

Prices for E-Learning courses start at
£100 + VAT per person per course

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