» Appraisal

» Assertiveness
» Coaching
» Customer Care
» Dealing With Difficult
» Decision Making And Problem Solving
» Delegation
» Gaining Agreement
» Handling Discipline
And Reprimand
» Interviewing Skills
» Letter Writing
» Management Communication
» Managing Meetings
» Motivating Employees
» Negotiation
» Networking
» Presentations
» Sales Awareness
» Telephone Communication
» Time Management
» Writing Reports

Interviewing Skills

The process of producing quality performance starts with the right people. If we take the trouble to find good people we will have fewer problems and this will, in turn, reduce our workload. Quality employees also increase our opportunity to delegate.

If the people selected are carefully matched to the job then we will experience lower staff turnover and higher motivation. Whichever way you look at it, interviewing and selection is probably one of the most important management activities.

Who Is The Course Aimed At

All employees at all levels. This course is of specific benefit to managers and any individual who is involved in recruiting others. The course is also of benefit to individuals about to embark on a job search.

Course Objectives

At the end of this course, participants will have the ability to:

  • Reflect on consequences of straightforward options before making a decision
  • Make decisions on routine activities within their own area of accountability
  • Make sound choices within their own area of expertise and influence
  • Take decisions within appropriate timeframes
  • Explain rationale behind their own decisions with confidence
  • Articulate the assumptions behind decisions
  • Apply a range of decision making techniques
  • Take accountability for decision making, taking decisions proactively
  • Involve colleagues appropriately
  • Articulate the difference between simple question types
  • Select an appropriate question type for each situation
  • Structure conversations using questions.

Course Programme

  • Introduction to interviewing skills
  • Risks and bias in recruiting
  • The recruitment process
  • Job descriptions and person specifications
  • Essential questioning skills
  • Interview questioning
  • Interview structure



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Course Details

To see what our
E-Learning has to offer view our:

E-Learning Demo

Prices for E-Learning courses start at
£100 + VAT per person per course

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