Negotiation

Lots of people negotiation, it's not just a job for politicians and salespeople. Negotiatin is a 'Trading of Concessions'. We all negotiate all the time.

Who Is The Course Aimed At

All employees who negotiate with others, either as managers, customer service employees, salespeople or buyers.

Course Objectives

At the end of this course participants will understand how to:

Listen to other’s views and respond appropriately
Use a logical structure to present own views
Demonstrate an understanding of other’s needs and views
Build a strong positive image of their own ability and expertise
Propose and seeks win/win solutions
Anticipate likely resistance and prepare appropriate responses
Demonstrate consistency of approach, evidence of expertise and delivery on commitments
Gain agreement to propositions which are mutually beneficial.