Negotiation
Lots of people negotiation, it's not just a job for politicians and salespeople. Negotiatin is a 'Trading of Concessions'. We all negotiate all the time.
Who Is The Course Aimed At
All employees who negotiate with others, either as managers, customer service employees, salespeople or buyers.
| Course Objectives: |
At the end of this course participants will understand how to:
- Listen to other’s views and respond appropriately
- Use a logical structure to present own views
- Demonstrate an understanding of other’s needs and views
- Build a strong positive image of their own ability and expertise
- Propose and seeks win/win solutions
- Anticipate likely resistance and prepare appropriate responses
- Demonstrate consistency of approach, evidence of expertise and delivery on commitments
- Gain agreement to propositions which are mutually beneficial.
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| Course Programme: |
- Introduction to negotiation
- Negotiaton choices
- Understanding personalities
- Meeting control skills
- Negotiation structure
- Negotiation style
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