E-Learning Courses

Sales Awareness

Many people come into contact with customers everyday, whether in person, by telephone, e-mail or letter. Very few of those people are Sales Executives or Sales Managers.

Customers most often come into contact with service personnel, support staff, administrators, receptionists and security people.

Improving your sales awareness will make you more effective. You’ll be more aware of opportunities that arise and will gain confidence in capitalising on them.

Who Is The Course Aimed At

All employees who come into contact with customers, or potential customers, but who do not necessarily see themselves in a sales role.

Course Objectives:

At the end of this course, participants will have the ability to:

Present ideas in a constructive way
Listen to other’s views and respond appropriately
Use a logical structure to present own views
Demonstrate an understanding of other’s needs and views
Ask questions to understand objections and offer appropriate counter arguments
Present benefits rather than solely features of a proposal
Build a strong positive image of own ability and expertise
Propose and seek win/win solutions
Gain agreement to propositions which are mutually beneficial.

Course Programme:
Introduction to sales awareness Essential questioning skills Essential listening skills Understanding opportunities Persuasion skills Understanding agreement hurdles Handling agreement hurdles Talking about benefits

Course Details

Prices for E-Learning courses start at
£100 + VAT per person per course

Useful Links

Enquire

E-Learning Demo

Open Courses Calendar

ST Newsletter